I want to return the product I purchased. Which products can I return?

In order to return the product, the product label, original box or packaging must be intact and the product must be in resalable condition. Promotional and gift products can also be returned under these conditions. In order to make a return, you must add the product invoice to the return package.

Returns of used, washed or damaged products are not accepted.

How Can I Return the Products I Purchased?

Prepare the products you want to return and the invoice in a single package.

Using your return code " 1122865436 ", deliver it to our contracted cargo company Yurtiçi Kargo within 10 business days. It will be sufficient to share the cargo code. Stating the reason for returning the product and signing the invoice will speed up the process.

All returns must be made within 10 days of the shipping confirmation email.

How Does the Return Process Work?

  • When the product reaches us, its compliance with the return conditions is checked.
  • If the product complies with the return conditions, the return process will be completed within 10 business days.
  • If the product does not meet the return conditions, it will be sent back to your address in the same manner.
  • The time it takes for the refunded amount to be reflected in your bank may vary depending on your bank's procedures.

What Documents Are Required for a Refund?

The following documents are required to complete the return process:

  1. Fill out and sign the return form on the back of the invoice sent with the product; then send it along with the product you will be returning.
  2. If the order was placed by a company or freelancer, you must attach a return invoice issued to the company in addition to your invoice.